Estimated Time of Arrival (Cash on Delivery Orders)
Metro Manila: 3-7 Business days
Provincial: 5-14 Business days
Note: We do not control the day or time of the delivery as this is on our courier's discretion and schedule.
It has been X amount of days and I have not received my order?
This can occur due to incomplete address, product delay and courier problem, please email us or contact us as soon as possible so we can follow up to our partners.
The courier sent an SMS but I am not available and the house is empty. What to do?
Our partners will try to redeliver your order 2-3x, kindly keep communication with the rider that day.
Can somebody else claim the item on my behalf?
As long as the address is correct, anyone can receive and pay for the item.
Please note: During this holiday season or ber-months, the delay is normal as couriers also experiencing heavy volume on their warehouse, so please bear with us.
I have received a broken or non-functioning item. What to do?
As much as we have checked the item before we shipped out, broken items are also possible due to courier mishandling especially on provincial areas, please contact us immediately and will gladly replace your item.
Kindly send the image of the broken item and tell us a brief story on what happened and contact us immediately at firstname.lastname@example.org.
What are the guidelines for 7-day money back guarantee? (Consumable products is not included in our money-back guarantee)
1. Money back guarantee is applied with 7 days only upon receiving the product.
2. Contact us that you will be sending back the product/s you purchase.
3. Please provide pictures of the product/s and send pictures at our facebook page kitchenbySH.
3. We will provide the shipping details for you where to send back the product.
4. Make sure it is complete, well packed, and no damage. You will shoulder the shipping fee.
5. We will send back your money to your bank upon receiving the product.